> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vify.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Adding CNAME records to setup your custom sending domain


###### What is a domain?

Domain is the address of your website that people type in the browser URL bar to visit your website. In simple terms, if your website was a house, then your domain name will be its address.
For example: google.com, facebook.com, vify.io

###### Why you should setup a Custom Sending Domain

There are many reasons why merchants should setup their own custom email sending domain, but the main reason is that it creates a unified brand experience for their customers (i.e. customers can recognize the brand name in the sender's email address). For that reason, we'd recommend ALL merchants to setup a custom sending domain.

###### What is a CNAME record ?

CNAME records are typically used to map a subdomain such as www or mail to the domain hosting that subdomain's content. For example, a CNAME record can map the web address www.example.com to the actual web site for the domain example.com.

### How to Setup a Custom Sending Domain

To setup your domain using CNAME records, please follow the instructions below:

1. In our app, go to **Settings **-> **Email configuration**, and add your name and email address (with the custom domain).

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_6x8yzl.png)

> The domain must be the one that you have access to to update CNAME records.

2. After hitting **Save**, the list of records will be displayed on the bottom screen, with the status of `Verified/Not Verified` and `Authenticated/Not Authenticated`

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_ompt3a.png)

3. Go to your domain management website (usually where you purchased the domain, it could be **Shopify**, **GoDaddy**, **Namecheap**, etc)
> You must have access to that platform to proceed further, so please ask the authorized personnel if needed.
> We will use Shopify in this case, but if you purchase from another platform, the process should be similar

4. On **Shopify**, go to **Settings **-> **Domains**, Click on the domain which has **Primary for Online Store** under it's name

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_cc9bzc.png)

5. Then, click on the Domain settings in the top right corner > Choose **Edit DNS Settings**

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_l0mkyg.png)

6. In the **Add custom record** drop down list select **CNAME record**:

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_pzjsi6.png)

7. In the windows that appears, copy the value under `Host` field on our app and paste it to `Name` field on Shopify
The same with `Value` field on our app to `Points To` field on Shopify

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_9igzd5.png)

8. Hit **Authenticate **on our app, and let the system do its work

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_1n2y4wu.png)

9. Once verified, the 2 status boxes will turn green

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/image_w82rhy.png)