Adding CNAME records to setup your custom sending domain

What is a domain?

Domain is the address of your website that people type in the browser URL bar to visit your website. In simple terms, if your website was a house, then your domain name will be its address.
For example: google.com, facebook.com, vify.io

Why you should setup a Custom Sending Domain

There are many reasons why merchants should setup their own custom email sending domain, but the main reason is that it creates a unified brand experience for their customers (i.e. customers can recognize the brand name in the sender's email address). For that reason, we'd recommend ALL merchants to setup a custom sending domain.

What is a CNAME record ?

CNAME records are typically used to map a subdomain such as www or mail to the domain hosting that subdomain's content. For example, a CNAME record can map the web address www.example.com to the actual web site for the domain example.com.

How to Setup a Custom Sending Domain

To setup your domain using CNAME records, please follow the instructions below:

In our app, go to Settings -> Email configuration, and add your name and email address (with the custom domain).



The domain must be the one that you have access to to update CNAME records.

After hitting Save, the list of records will be displayed on the bottom screen, with the status of Verified/Not Verified and Authenticated/Not Authenticated



Go to your domain management website (usually where you purchased the domain, it could be Shopify, GoDaddy, Namecheap, etc)
You must have access to that platform to proceed further, so please ask the authorized personnel if needed.
We will use Shopify in this case, but if you purchase from another platform, the process should be similar

On Shopify, go to Settings -> Domains, Click on the domain which has Primary for Online Store under it's name



Then, click on the Domain settings in the top right corner > Choose Edit DNS Settings



In the Add custom record drop down list select CNAME record:



In the windows that appears, copy the value under Host field on our app and paste it to Name field on Shopify
The same with Value field on our app to Points To field on Shopify



Hit Authenticate on our app, and let the system do its work



Once verified, the 2 status boxes will turn green

Updated on: 17/04/2024