> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.vify.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # [July 2026] Gift Card integration update ## 🚀 Shopify Gift Card Update: New Fulfillment Flow & Better Customer Experience Before July 2026, purchasing a gift card product triggered a known issue: * **Duplicate Gift Codes:** Shopify created a disabled code, while our app created an active one. * **Confusing Emails:** Shopify automatically sent an email containing the *disabled* code to the sender. If you'd like to understand how the previous flow worked, please refer to [**HERE**](https://help.vify.io/en/article/how-does-vify-gift-card-app-work-when-customers-purchase-gift-card-v0ofm6/)**.** We’re excited to share that **these issues are officially resolved.** ### What to expect with the New Update This update introduces a smoother and more flexible gift card experience for both merchants and customers. * **Single Gift Code:** Exactly 1 active gift code per gift card product purchased. * **Streamlined Emails:** Only 1 email sent from VIFY to the recipient (no duplicate emails from Shopify). * **Auto-Fulfillment:** Seamless auto-fulfillment for custom-amount gift cards. * **Shopify Flow Integration:** Build automated workflows using VIFY triggers and actions in Shopify Flow. * **Refreshed Email Templates:** Send gift cards using professionally designed email templates. ### How it Works Our app now manages the fulfillment process directly instead of relying on Shopify. By taking over fulfillment, we successfully bypass Shopify's default gift card creation logic, allowing **ONLY** the VIFY gift card code to be delivered. ### Action Required To activate the new flow, please complete the following two steps: 1. **Disable Shopify's Auto-Fulfillment Setting** Navigate to your **Shopify Admin Dashboard > Settings > General > Order processing** and turn off automatic fulfillment for gift cards.![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_6o9xso.png) 2. **Enable Auto-Fulfillment in the VIFY App** Open the VIFY app and enable auto-fulfillment using the option that best fits your store’s workflow.![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_bp5jgw.png) ### Other Fulfillment Configurations The behavior of your gift card flow depends on how the **Shopify Auto-Fulfillment** and **VIFY Auto-Fulfillment** settings are configured. ###### Scenario 1 (Recommended): Shopify Auto-Fulfillment Disabled + VIFY Auto-Fulfillment Enabled This is the new fulfillment flow introduced in this update. * Only **1 active gift card code** is generated. * The recipient receives **1 email from VIFY** containing the gift card code. * The buyer receives only the standard Shopify order confirmation email. * No Shopify gift card email with a disabled gift card code is sent. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_c72msr.png =837x550) ###### Scenario 2: Shopify Auto-Fulfillment Enabled + VIFY Auto-Fulfillment Disabled Your current gift card flow remains unchanged. * Shopify generates a gift card that is immediately disabled. * VIFY creates a new active gift card with the same value. * The buyer receives the standard Shopify order confirmation email **and** a Shopify gift card email containing the disabled gift card code. * The recipient receives a separate VIFY email containing the active gift card code. If this flow is currently working well for your store, you may continue using it. ###### Scenario 3: Shopify Auto-Fulfillment Enabled + VIFY Auto-Fulfillment Enabled Both Shopify and VIFY will attempt to fulfill the order automatically. As a result: * Shopify generates a gift card that is immediately disabled. * VIFY generates a new active gift card. * The buyer receives the Shopify order confirmation email **and** the Shopify gift card email containing the disabled gift card code. * The recipient receives a VIFY email containing the active gift card code. This configuration **does not** prevent duplicate gift card creation and is **not recommended**. ###### Scenario 4: Shopify Auto-Fulfillment Disabled + VIFY Auto-Fulfillment Disabled Gift cards are fulfilled manually. In this configuration: * Shopify does **not** automatically generate a gift card. * No gift card email is sent automatically. * The merchant must manually mark the order as **Fulfilled**. * Once the order is fulfilled, VIFY generates **1 active gift card code** and sends it to the recipient. This configuration still results in **a single active gift card**, but requires manual fulfillment for every order. ### VIFY Physical Gift Card If you're using **VIFY Physical Gift Card**, this update does **not** affect your gift card generation flow. Regardless of whether Shopify Auto-Fulfillment or VIFY Auto-Fulfillment is enabled or disabled: * Only **1** **physical gift card code** is generated. * The same gift card code is used consistently across the system. The only difference is how orders are fulfilled: * If Auto-Fulfillment is enabled, orders are fulfilled automatically. * If Auto-Fulfillment is disabled, you'll need to manually fulfill the order before the gift card is sent. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_k7za6j.png =1035x550) ### Shopify Flow Integration VIFY now integrates with Shopify Flow, allowing you to automate gift card workflows based on events in your store. ###### Available Triggers VIFY can notify Shopify Flow when: * **Gift Card Created:** A gift card has been created successfully. * **Gift Card Email Sent:** A gift card email has been sent successfully. * **Gift Card Redeemed:** A customer has redeemed a gift card. These triggers allow you to build workflows such as notifying staff, logging gift card activity, or sending follow-up communications. ###### Available Actions Shopify Flow can also ask VIFY to perform actions automatically: * **Create Gift Card:** Create a new gift card. * **Send Gift Card Email:** Send an existing gift card to its recipient. ###### Optional Conditions You can add Shopify Flow conditions between a trigger and an action. For example: * When a **Gift Card Created** event occurs, notify your team only if the gift card value is greater than £100. * When a **Gift Card Redeemed** event occurs, notify your team if the remaining balance is below £10. If no condition is added, the action runs every time the trigger is fired. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_1vn02gq.png =332x1000) ### Bonus: Refreshed Email Templates This update also introduces a collection of newly designed email templates. Recipients will receive gift card emails with a more polished and professional appearance, making the gifting experience more engaging while maintaining the same gift card functionality. In addition, this update introduces **Reminder Email templates**, allowing merchants to automatically remind recipients about their gift cards. Reminder emails can be used to notify recipients about: * Upcoming gift card expiration dates. * Remaining gift card balance. * Other gift card reminders configured in your store. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/0/3/a/303ac0df64f28400/image_hqh6ws.png)