> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vify.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I see the gift card product I have created on the app in my website?

The most common reason why you cannot see the gift card product in your website, is because you have not enabled our Gift card extension within Shopify.

This can be found under Settings -> Enable theme extension:

![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/xnip2024-01-2318-47-37_nk6jjl.jpg)

If that does not work, feel free to drop us a message on the chat so we could help out.