Setup the app

• New update: Convert VIFY gift card product to Shopify gift card product - What’s different ?

  We've made a big update to our app: Instead of using our app's product, it has now been transitioned into a Shopify gift card product. That means it gets all the cool benefits of Shopify's gift card product. Right now, our users can avoid any gaps that the old version of our app's product couldn't cover. Advantages of the new gift card product version bringing to merchants Customers cannot using discount or gift code to buy another gift card product This update will help your store mPopular

• How to create a new gift card product

  Our app uses existing Shopify gift card products in your store, so if you already have some, you don't have to create new ones. In case you wish to do so, here is how to create gift card product, right on Shopify admin. Go to Products -> Gift Cards tab, and click on the Add Gift Card product button Fill in all the necessary details, in which: Media: The list of images for your customers to selectSome readers

• How to generate a new gift card code

  By default, whenever a customer purchases the gift card product in your store, a gift code is generated on Shopify (and displayed on our app as well). You could also manually create a new gift card code on our app, by following instructions here: Go to Gift Card tab, and hit Issue Gift card Fill in the information as asked ![](https://storage.crisp.chat/users/helpdesk/website/Some readers

• How gift card email works vs Shopify email

  By default, whenever a gift card code is generated and the customer is assigned to it, Shopify will send an email to the customers. On our app, we also send customers an email when our gift card product is purchased. If you wish to change this behavior, please go to Settings -> Gift Card Email tab Gift Card assignment enabled: Gift card once purchase is assigned to recipient -> Shopify email will beFew readers

• How to add gift cards product link to the Shopify store’s navigation ?

  Now that your gift card product is created, you need to add gift cards to your Shopify store and its navigation system to be made available for purchase. This procedure takes place outside the Gift Cards section. Follow these steps to add gift cards to your Shopify store: Go to your Shopify Admin page, and click "View Online Store" Then Click on **Navigation **tab SFew readers

• Add TXT records to setup your custom sending domain

  What is a domain? Domain is the address of your website that people type in the browser URL bar to visit your website. In simple terms, if your website was a house, then your domain name will be its address. For example: google.com, facebook.com, vify.io Why you should setup a Custom Sending Domain There are many reasons why merchants should setup their own custom email sending domain, but the main reason is that it creates a unified brand experience for their customers (i.e. cFew readers

• App Overview

  Here is the main interface of VIFY Gift Card app: 1. Gift Cards This shows all available gift codes created in your store (either from our app or not). Whenever you wish to manually generate a gift code in our app, it could be done here. The full gift code is never shown, for security purposes. 1.1. Gift code details Click on the gift code that you want to view ![](https://storagFew readers

• Add Check Gift Card balance page to your store

  Step 1: Go to Setting -> Check Gift Card balance -> Copy the link Step 2: On Shopify Admin, go to Content -> Menus _-> _Main Menu Step 3: Add a new item, with the name you wish, then paste the copied link above ![](https://storage.crisp.chat/users/helpdesk/website/303ac0df64f28400/imagFew readers

• Select another Gift Card interface

  We offer some options for the gift card interface, you can select the one you like here: More will be added in the future. If you wish to further customize the look of this, we also have the Custom CSS box for you to play with it.Few readers

• Enable Custom Gift Card value

  By default, when setting up a Gift Card on our app, you can set the denominations, and the prices for each. However, there are certain cases where customers wish to purchase a specific gift card value that is not on the list. To resolve this, we do offer the Custom Gift Card value feature. To enable that, please go to _Customize Storefont -> Enable this option: Here are the screenshotFew readers

• Translate the texts on Gift Card page

  If you wish to change some texts on the gift card page, please do as follow: Go to Translation tab -> Translate -> select the proper tab you wish to update Edit the text then hit Update Voila! it is now updated in your websiteFew readers

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FAQs

• Why do I see 2 gift cards on gift card page?

  Whenever you see 2 duplicated gift card in your website, it means that it is not properly configured: Due to the difference in Shopify theme, sometimes the automatic configuration might not work. Feel free to ping us via Live Chat, we will help you set that up :)Few readers

• How does VIFY Gift Card app work when customers purchase gift card

  This article is to help you understand the process of how our app works in terms of generating gift code when gift card product is purchased. Customer purchases gift card product in your store Shopify will generate a gift code is their system (let's call it Gift code A) Shopify sends an email to the buyer, with gift code A data in it Since Shopify never reveals the actual code from their system, it sadly cannot work with our app Our app deactivates gift code A Like menFew readers

• Why can't I see the gift card product I have created on the app in my website?

  The most common reason why you cannot see the gift card product in your website, is because you have not enabled our Gift card extension within Shopify. This can be found under Settings -> Enable theme extension: If that does not work, feel free to drop us a message on the chat so we could help out.Few readers

• Can I adjust the gift code balance?

  Yes, after a gift code is generated by our app, you can adjust the balance simply by hitting this button After saving, it will be synchronized to Shopify accordingly.Few readers